IELTS TIP Privacy Policy
Welcome to the IELTS TIP Privacy Policy (“Policy”)! This explains how we collect, store, protect, and share your information, and with whom we share it. We suggest you read this in conjunction with our Terms and Conditions of Use.
Whilst you’re enjoying the IELTS TIP mobile application (including the desktop version) (“App”) using our digital products and services (such as our competitions or surveys) (together, referred to in this Privacy Policy as our “Sites”), we collect some information about you.
The App and Sites are global, and your information will be sent to and used in the United States regardless of the country you reside in. This Policy explains how we protect your personal data when we transfer it overseas, so please read very carefully!
1. COLLECTION OF INFORMATION.
Registration Information
When you download the App and create an account (“Account”), we may collect certain information (“Registration Information”) about you, such as:
Name;
Email address;
Date of birth
Exam Day of IELTS;
Goal of IELTS
and
Login information for social media accounts that you connect to your IELTS TIP Account (this could include, for example, your Facebook and Google accounts).
Once you register, you will be able to review and change this information at any time just by logging in to IELTS TIP (other than your date of birth and location (which, if you have given IELTS TIP access to your location in your device settings, is automatically updated based on the location of your device)). It is your responsibility to ensure that your account details are kept up to date.
The information we collect helps to enhance the App and verify our Users.
Purchases Information
If you decide to purchase any of our premium services, we will process your payment information and retain this securely for the prevention of fraud and for audit/tax purposes.
IELTS TIP uses automated decisions to prevent fraudulent payment transactions being processed as part of its anti-fraud procedures. In order to do this, our systems check payment transactions for behaviour that indicates breaches of our Terms and Conditions of Use. If a transaction meets certain criteria that demonstrate that the Terms and Conditions of Use are likely to have been breached and the transaction is likely to be fraudulent, the relevant transaction may automatically be blocked. Where a transaction is blocked, the user will be notified that their transaction cannot be processed and affected Users can contact IELTS TIP to contest the decision.
Cookies and similar technologies
When you visit our Sites or when you use our App, we may collect personal data from you automatically by using cookies or similar technologies. A cookie is a small file that can be placed on your device or browser that allows us to recognise and remember you.
2. USE OF YOUR INFORMATION.
In order to deliver an enjoyable experience to you, we may use your Registration and other information to:
offer you our services and features;
contact you with information about the App (e.g., updates and new features);
personalise the App/Sites and the content we deliver to you;
conduct research and analytics about how you use and interact with the App/Sites;
to test new technologies and processes designed to enhance and improve the App/Sites;
resolve disputes, troubleshoot problems and to enforce our Terms & Conditions;
to send you information about the promotions and offers we have available (e.g., specify the types of goods/services/offers to be provided via direct marketing) by direct marketing or other modes of communication - if you’ve signed up for our communications or otherwise told us it’s OK. We will not use your information in email direct marketing unless you give us your consent during the Account creating process or via Settings in the App (you can withdraw from marketing at any time via Settings in the App or by using the opt-out mechanisms and links provided in each message); and
protect our Users and third parties from harm.
Lawful Basis
Under EU and UK data protection laws, we are required to tell you our lawful basis for using your data and we have set this out in the table below. Where the legal basis is consent, you can withdraw consent at any time. Where the legal basis is legitimate interests, you have a right to object to our use of your data. We explain in the relevant sections in this Policy how you can withdraw consent or opt-out of certain data uses (where applicable).
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Purpose for which data is used
To carry out research and analysis to help us improve the App and to test new technologies and processes designed to enhance and improve the App/Sites
Data
Log and usage data, browser type, mobile carrier and search terms, images and video, registration information, profile information (CCPA Categories A, F and H)
Source
You provide photos to us. We obtain the log and usage information from the device that you use to access the service
Legal basis
Legitimate interests – it is in our legitimate interests to analyse the way in which Users are accessing and using our services and to test new technologies so that we can further develop the App, implement security measures and improve the service
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Purpose for which data is used
To enable Users to create and enhance their IELTS TIP profile and log into the App via third party accounts
Data
Data from Facebook and other third-party accounts (see section 7 of this Privacy Policy for more details) (CCPA Categories A, B, C, and H)
Source
We obtain this information from Facebook, or the providers of any other accounts you use to log in or connect with your IELTS TIP account
Legal basis
Legitimate interests – it is in our legitimate interests to facilitate access to our services
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Purpose for which data is used
To serve advertisements on third party networks and measure the effectiveness of such ads
Data
Data about your visit to our Sites or App and action taken on those (for example if you downloaded our App or created an account with IELTS TIP), IP address (and your estimated location based on your IP address), age and gender, device ID (CCPA Categories B, C, G, F and K)
Source
We obtain age and gender from you and we obtain other information from the device or browser that you use to access the service
Legal basis
Consent – as indicated by you in your Privacy Settings/Cookies Settings preferences and via your browser or device privacy preferences (where required by your device manufacturer, for example Apple devices using iOS 14.5).
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3. SECURITY.
Unfortunately, no website or Internet transmission is ever completely 100% secure and even we cannot guarantee that unauthorised access, hacking, data loss or other breaches will never occur, but here are some handy tips to help keep your data secure:
Please make sure you log out of your Account after use as you never know who may stumble onto your Account!
Please don’t share the password you use to access your IELTS TIP Account with anyone else!
Change your password periodically.
If you ever think someone has had access to your password or Account, please follow the steps set out here. We cannot guarantee the security of your personal data while it is being transmitted to our site and any transmission is at your own risk.
4. LINKING OTHER ACCOUNTS TO IELTS TIP.
Using your social media details to sign in to IELTS TIP
When you sign in to our App using your Facebook or Google account, you give permission to Facebook or Google to share with us your name, email, date of birth. Unless you opt-out, you also give permission to Facebook to share with us your email address (if there is one associated with your Facebook account), date of birth, name, email.
If you register or sign in with your Apple ID, you give Apple permission to share your Apple login, a name (that can be edited by you) and an email (you can choose to hide your email and Apple will create a random email address so your personal email can stay private). This email address will be linked to your IELTS TIP account and will be used to retrieve your IELTS TIP account.
We will then use this personal data to form your IELTS TIP account. If you remove the IELTS TIP app from your Facebook or Google settings, or from your Apple ID, we will no longer have access to this data. However, we will still have the personal data that we received when you first set up your IELTS TIP account using your Facebook or Apple ID or Google (you must delete your IELTS TIP account entirely for us to no longer have access to this data).
If you no longer want to link your IELTS TIP account to your Facebook or Google account, please visit the settings in your Facebook or Google account and follow the instructions to remove the IELTS TIP app access permissions. Please note that any information already added to your IELTS TIP account from those platforms will not be deleted unless you delete it within your IELTS TIP account as well.
5. YOUR RIGHTS.
Privacy laws applicable in your country may give you the following rights:
Right to be informed: what personal data an organisation is processing and why (we provide this information to you in this Privacy Policy).
Right of access: you can request a copy of your data.
Right of rectification: if the data held is inaccurate, you have the right to have it corrected.
Right to erasure: you have the right to have your data deleted in certain circumstances.
Right to restrict processing: in limited circumstances, you have the right to request that processing is stopped but the data retained.
Right to data portability: you can request a copy of certain data in a machine-readable form that can be transferred to another provider.
Right to object: in certain circumstances (including where data is processed on the basis of legitimate interests or for the purposes of marketing) you may object to that processing.
Rights related to automated decision-making including profiling: there are several rights in this area where processing carried out on a solely automated basis results in a decision which has legal or significant effects for the individual. In these circumstances your rights include the right to ensure that there is human intervention in the decision-making process.
The particular rights which are applicable to you (which might include other rights not listed above) may vary depending on your country. You should make yourself aware of the rights you have under applicable privacy laws in your country.
If you want to exercise any of your rights listed above please email at kimloydmail@gmail.com. For your protection and the protection of all of our Users, we may need to request specific information from you to help us confirm your identity before we can answer the above requests.
If you have a concern about how we have processed your request or your personal data, you should contact us in the first instance via the contact details listed above.
If you feel we have not resolved your concern, you have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). If you live in a country or territory located in the European Union (EU) or European Economic Area (EEA), you may also get in touch with your local Data Protection Regulator. If you live in a country outside the EU, you may have the right to lodge a complaint with your local privacy or data protection regulator.
EU Representative
Pursuant to Article 27 of the General Data Protection Regulation (GDPR), IELTS TIP has appointed Borlux Ltd as its GDPR representative in the EU. If you usually reside in an EU Member State you can contact Borlux Ltd regarding matters pertaining to the GDPR by:
Using the online request form at https://services.nathantrust.com/privacycontact
Postal address: 1st Floor, 6 Lapps Quay, Cork, Ireland
6. DATA LOCATIONS.
We want you to be able to access IELTS TIP wherever you happen to be in the world. To enable us to provide that service, we operate a global network of servers including in the US, UK, EU, and (for Users located in Russia) Russia.
7. DATA RETENTION AND DELETION.
We keep your personal information only as long as we need it for the legal basis relied upon (as set out in Section 2 above) and as permitted by applicable law. Please see “Profile Verification Information (Including Biometric Information)” in Section 1, above, to learn about our retention policy with respect to biometric information.
we must keep it to comply with applicable law (for instance, if you make purchases within the App, some personal data may be kept for tax and accounting purposes);
we must keep it to evidence our compliance with applicable law (for example, if an account is blocked, we keep some account information and a record of the behaviour that led to the block - this information is retained for evidential purposes in case of queries or legal claims concerning the block);
there is an outstanding issue, claim or dispute requiring us to keep the relevant information until it is resolved; or
the information must be kept for our legitimate business interests, such as fraud prevention and enhancing Users’ safety and security (for example, information may need to be kept to prevent a user who was banned for unsafe behaviour or security incidents from opening a new account).
Warning: Even after you remove information from your profile or delete your Account, copies of that information may still be viewable and/or accessed to the extent such information has been previously shared with others, or copied or stored by others. We cannot control this, nor do we accept any liability for this. If you have given third party applications or websites access to your personal information, they may retain such information to the extent permitted under their terms of service or privacy policies.
8. CHANGES TO THIS POLICY.
As IELTS TIP evolves, we may revise this Privacy Policy from time to time. If we make a change to this policy that, in our sole discretion, is material, we will notify you, for example, via an email to the email associated with your Account or by posting a notice within IELTS TIP.
Effective date
This Privacy Policy was last updated 7th May 2023.
